The Doc's Office – Advanced Health & Wellness

Transparency

How Communication Works

We believe you deserve to know what to expect before you need us. Here's how The Doc's Office handles communication, response times, appointment requests, and after-hours situations.

How Members Contact Us

Members will be able to call or text the clinic using the clinic's phone number. Secure messaging and telehealth through Spruce will be available once the clinic opens. Before opening, texting is preferred for general questions.

During Business Hours

Messages sent during regular business hours are typically reviewed the same day, often within a few hours. Appointment requests are accommodated same-day or next-business-day when availability allows.

  • Phone and text messages reviewed during clinic hours
  • Appointment requests accommodated same-day or next-business-day when available
  • Secure messages reviewed during clinic hours
  • Urgent non-emergency concerns are prioritized when appropriate

After Hours

Messages sent after hours, on weekends, or on holidays are typically reviewed the next business day. The Doc's Office is not a 24/7 emergency service. Response times may vary based on message volume, provider availability, and clinical urgency.

  • After-hours messages are typically reviewed the next business day
  • No guaranteed same-night, weekend, or holiday response
  • Limited after-hours availability may be handled case by case
  • Additional after-hours fees may apply

Emergencies

The Doc's Office is not an emergency service. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately. Do not wait for a response from our office in an emergency situation.

In an emergency

Call 911 immediately

or go to your nearest emergency room

Urgent But Not an Emergency

Some concerns may need timely guidance but are not life-threatening emergencies. These may include worsening symptoms, medication concerns, acute illness questions, or concerns that may need an appointment soon.

The Doc's Office will prioritize urgent non-emergency concerns when appropriate, but response times are not guaranteed after hours.

Planned Clinic Hours

Monday–Friday, 8:00 AM–5:00 PM

Visits are by appointment only. No walk-ins. Please call or text (817) 290-9989 first. Hours may adjust as the clinic opens and grows.